TerraMaster Forum

star wrote: ↑09 Jul 2026, 10:41

Please contact our online support team through the official website and schedule a remote session with our engineer for further inspection and assistance:
https://salesiq.zohopublic.com/signatur ... 97d0be8892

chlor12 wrote: ↑08 Jul 2026, 20:07

You can download the TOS 7.0.777 upgrade package from the following page:
https://download3.terra-master.com/TOS% ... 291528.bz2

Thank you for providing the detailed information and analysis. We have reviewed the situation you reported. Based on the current information, the issue may be related to an abnormal data directory parameter retrieval in the Emby application startup script. This may cause Emby to fail to correctly o...

You can try running the following command in the Terminal Tool on the TOS desktop to refresh the APT repository metadata: apt update After the command has completed, please return to App Center and reinstall PHP 7.4. If the installation still fails after refreshing the APT repository, please contac...

Thank you for providing the log report again. We have received the latest logs and have submitted them to our technical team for further analysis. The team is currently reviewing the new logs together with the previous failure information to identify the root cause. Since this issue requires multi-...

1、The current BIOS version of your device does not require a manual BIOS update. Please keep the current BIOS version. 2、Regarding the upgrade from TOS 6.0.794 to TOS 7, this version does not support upgrading to TOS 7 through the automatic update function. You will need to manually download and in...

Thank you for your feedback. Regarding the system crash issue, our laboratory team is still conducting in-depth analysis and validation tests. During this period, we kindly ask for your patience. We will continue to monitor the progress closely and inform you immediately once there are further find...

Regarding our recommendation to recreate the swap file, we would like to clarify that this suggestion was not based on any confirmed evidence that the swap file itself is causing the issue. Rather, it was proposed as a diagnostic step during our initial investigation, with the goal of further narro...

Yes, this version supports the F2-223. To further investigate the issue, please first enable Debug Mode in TOS → Technical Support & Help. When the problem occurs again, please do not reboot the NAS immediately and help us confirm the following information: 1、Whether the LED indicators on the N...

fallenazazel wrote: ↑23 Jun 2026, 22:12

The F6-424 Max does not require any boot order adjustments. If the device's current system version is TOS 6.0.794, you can download the TOS 7.0.0747 upgrade package from the download link provided in this document to upgrade to TOS 7.