Search found 4 matches

by TMsupport2
19 Nov 2021, 18:16
Forum: Thunderbolt 3 Series
Topic: Big Sur 11.6.1 M1 Mac - Install does not work!
Replies: 9
Views: 3232

Re: Big Sur 11.6.1 M1 Mac - Install does not work!

Still can we have a remote check, we do have customers using M1 Big Sur 11.6.1 and the D5 works well with it. There should be some configuration being ignored and we will able to troubleshoot and fix at the remote session. Could you please reply to the support team with your TeamViewer ID and PW?
by TMsupport2
09 Oct 2021, 14:43
Forum: USB Series
Topic: D5-300 - Recover data off the disks
Replies: 4
Views: 2865

Re: D5-300 - Recover data off the disks

Thank you for contacting TerraMaster. Just checked with the US tech support about your case, your D5-300 was purchased in Dec 2017 and it has passed the 2-year warranty. The automatic power cycling issue indicates your D5-300 should have been hardware failed and this problem should be caused by the ...
by TMsupport2
24 Feb 2021, 12:17
Forum: Multimedia
Topic: Need latest Plex to fix the DDoS attack bug
Replies: 35
Views: 12746

Re: Need latest Plex to fix the DDoS attack bug

We are working with Plex and a new version addressing the potential DDoS amplification issue shall be available in this week.
by TMsupport2
04 Dec 2020, 14:37
Forum: Thunderbolt 3 Series
Topic: Apple Silicon (M1 SOC) Support
Replies: 31
Views: 18008

Re: Apple Silicon (M1 SOC) Support

The compatibility issue with Mac OS Big Sur was already resolved, and the Quick Installation Guide on TerraMaster official website has been updated: https://start.terra-master.com. The Thunderbolt 3 RAID Manager Pro should be working well with the new M1 systems. Did you already try it? Please let u...