TerraMaster Official Forum

Andreas wrote: ↑26 Mar 2023, 23:35 Can you tell me how you fixed this problem? I have the SAME issue. hello@andreasphoto.ca

It has a fault and was replaced.

Hi, I recently purchased a D5-300C and the box was discarded which contained some of my remaining bolts required to mount the 3.5 inch drives. I only realized today when I finally purchased some new drives to fill it with. Any idea if these screws used in the D5-300C are generic and can be purchased...

I have some good news, the problem was a HGST brand hard drive in the device. When I removed this and switched to a regular WD Red drive (Not the HGST / Ultrastar range) it all began to work perfectly. All good and operating as normal now, I was never happy with the HGST drive anyway, it was very no...

Even when I wait for the drives to go inactive, I still can't eject. It keeps saying they are in use.

Hi, no it says it can't eject because the current device is already in use. But I am not using the drive, it's just idle on an empty desktop.

Hi, I've done this already, it's not working.

Any updates on why the drive keeps going active then inactive every few minutes? Also there has been some storage issues with files I moved from my main computer hard drive to this D5. The end of some files did not save completely, but they registered as fully saved at the time they were moved. Unsu...

Hi, sorry the drives shut down and go inactive then less than 1 minute later they start up and become active again. I'd prefer it to stay either in a longer inactive mode until something happens on that computer (the computer is idle 90% of the day unused), or stay active always, as it's distracting...

Hi, I just bought another HDD enclosure, the TerraMaster D5-300C. I already have a D2-310. I noticed on the D5-300C that when the computer or drives are left idle, they will shut down, but then no less than 1 minute later they will fire back up again. I've tried turning off all sleep settings in Win...

Only solution I found to this is remove all sleep modes completely across windows, the monitor still puts itself into sleep mode without windows help, so not really an issue keeping windows awake, but would be if I was in a co-working environment as windows doesn't ask for a pin again on screen retu...