TerraMaster Forum

[at=Olywa123 post_id=18213 time=1651236876 user_id=5032][/at] For warranty issues, please contact our service team, thank you! You misunderstand, the device is no longer under warranty, it was purchased at the end of 2019 and hence I'm asking for help as I would have expected it to last more than j...

I took the device apart last Friday evening and cleaned the contacts as suggested (first with an eraser and then gave it a wipe over with some Isopropyl Alcohol). Sadly this has not helped and I've had the device ejecting drives three times so far through this week. I have noticed a pattern in that ...

Thanks for clarifying, I will take a look and give it a clean this weekend to see if that helps.

*doesn't seem likely

Thank you for the response. Yes I am using the original power adaptor that it was supplied with. When you say clean the connecting finger do you mean the contacts of the SATA socket for each of the five drive bays? I could understand one being tarnished or dirty and causing issues but several of the...

Hello, I have a TERRAMASTER D5-300C purchased Nov 2019 from Amazon UK that has been randomly ejecting drives. I have used the device in JBOB mode, loaded with 6/3/3/3/6TB from new, as a local media server (used only a few times per week) and to store photos, files & backups. This started about a...