TerraMaster Official Forum

To add on, when powering up, the HDDs LEDS (5 of them) doesn't give any activity at all (meaning no lights) at all.

Here's the screenshot of the LED Indicators. When Powering up, all the HDD Leds doesn't light up at all.

Hi, I have a Terramaster D5 Thunderbolt 3 Raid and running 5 drives. When I switch on today, there is no connection and the 5 individual HDD lights are not on at all. Only the green LED of power indicator is on. And I have an error message then I open RAID Manager. Can someone advise if this is a ha...

I have 2 sets of Terramaster TD2, both under warranty. One of them starting to have power issues. The unit will power off automatically when using. And I can't power it on properly. Sometimes it can powers on, but then I cannot use the power button on it to power off. It become very unstable. Tried ...

See Attached screenshot, someone called Viona from TerraMaster was liaising with me … asking for more tests to be done.

I have contacted the customer service, but they want me to do more testing, which I have already done testing for 1 month. basically, I have reinstalled both the RAID Driver and RAID Manager 3 times. I have swapped out 4 different hard disks on Slot 1, and reset up the RAID 4 times, I have also chec...

I have installed Raid Driver numberous times. And also, checked all hard disk are ok. This happen even when I swap the hard disk and reset the whole Raid. Did this 4 times and each time, the loud beep happens after few hours of use, the error is ALWAYS on the first disk, even different disks are use...

Hi All, I just bought a new Terramaster D5. Put in 5 new Ironwolf 8T. Raid 0. A loud beep will go off after using it for a few hours, and the log says error on first disk. I have tried 4-5 times to reconfigure the Raid (0 or 5) with the first disk replaced and it just kept reoccurring. Have attached...

Hi, I just bought a Terramaster D5, and setup using 5x8T Ironwolf Drives. To Raid 0. I have encountered at least 5 times whereby the D5 went dead and gave a continuous beep sound. I have to off it, on it again, and then randomly it happens again. I then reconfigure to Raid 5, and still hit the same ...