TerraMaster Official Forum

As reported by our engineer, he had a remote session to your device, and he found that your RAID metadata has been modified, all your disk members inside your RAID became "Device role:active device 0", so that your RAID failed to reform. As RAID metadata can only be managed by mdadm utili...

Dont be fooled by these updates 2.128 and 5.1.29 are killing NAS systems and support could care less.

JayBlingham wrote: > I tried to upgrade my F5-221. > > I first had to upgrade to 5.1.24 as the instructions said (because, as > usual there was no update notification in the OS), and my device wouldn't > boot after that. Ended up with a few extra beeps during the boot process, > and all lights red. ...

NOPE Support tried to blame me for this update killing the OS and now I can wipe or pay for data recovery :/ Really, this is how a customer is treated ?? Please. - actual reply : "Your system originally had a very old version, and then you installed the latest system, which spanned several majo...

kenfrog wrote: > NOPE Support tried to blame me for this update killing the OS and now I can wipe or pay for data recovery :/ Really, this is how a customer is treated ?? Please. - actual reply : "Your system originally had a very old version, and then you installed the latest system, which spa...

quella wrote: > I'm confident that the team TOS team will pull my system back to working. They have ...in the past been able to help others. To be honest i have owned one of these devices for the better part of the last two and half years. So Far this system and updates have been solid and getting b...

[at=Tricky post_id=25491 time=1679432031 user_id=140][/at] I got the update and it boots you to a new bootloader and caused my OS to choke and i have been down starting Monday morning at 7am until now. i suspect that you don't want a copy of that update package. I should have waited for the next ver...

quella wrote: > I'm so happy to hear you got your NAS working and have a working backup : ) I have 50TB + and don't have a place to mirror nor restore from :) I'm 100% holding to hope, that the support team can swoop in and offer me help me to recover the raid 5 config. or get the data set rejigged ...

found a post on the forum that stated that I could safely ignore the first prompt to format data and move on with the install and reinstalled from the offical image (TOS_X642.0_5.1.24_00322_2302221846.ins) image and now the NAS is working but i'm happy to be stuck with rebuilding a newly clean insta...

i found a port on the forum that said to ignore the first prompt and install TOS manually from the INS file - i did that step and now the system is booting and asking me to setup the Root account and create a storage volume. great - but I cant do that without losing data. here is an image of the web...