TerraMaster Official Forum

@TMRyan

I have sent the email to support_uk@terra-master.com with the subject "D5-300C Random Shutdown".

Would it be possible to follow up with them?

Thanks,
Stephen

@TMRyan

Apologies, maybe I used a different email address, but I will send the email again from the same email address as I am registered here.

@TMRyan On Friday I contacted the TerraMaster store on Amazon.co.uk and have had no reply. Do you have a means to escalate or contact them? Right now I am having significant issues with random shutdowns. I do appear to have suffered significant inadvertent data loss but it is only a matter of time b...

@TMRyan

I bought it through amazon.co.uk and as such I will contact the terramaster store through there.

Just a follow up - it kept happening. Device would die and if I noticed then I would manually start it up - but on a couple of occasions now i just didnt do anything. Sitting right beside the device - I would notice that it would die based on LEDs and fans. When i look in my logs I can see that I ha...

In June 2020 (so approx 6 months ago) I purchased a terra master D5-300C and populated it with 5 disks, with disk 1&2 matched and configured in raid 1. Disks 3-5 are populated with 2 matched 4tbs disks and 1tb disk. It seemed to work fine and I was quite pleased with the performance and function...