TerraMaster Official Forum

@CustomerService Ya'll need to fix the Firmware and Plex problems. I'm reading some of the replies you are providing others and these "band-aid" fixes are completely UNSATISFACTORY! I continue to have to log into TNAS, select Plex and it states "configuring" just to watch any of ...

After resolving initial issues updating to TOS v4.2.07-2012241608, I am having consistent problems with current Plex version. Note, I never had this problem on previous NAS device and no problem with previous TOS version on this device. It appears about 12+ hours of not using Plex, I have to login t...

It appears I had to change the Read/Write permissions for the specified Volume after the upgrade. It would be wise when "pushing" firmware/software updates for already set-up systems to have permissions follow. TM either needs to provide specific update steps IOT allow users to correctly u...

No response from Terra Master Tech Support concerning this issue. Update: 1. completed bad block scan on all drives, and appears drives are good to go. 2. after scan still unable to access Volume #2 data (via TOS file manager or Windows) 3. shutdowd system (soft shutdown via TOS GUI); moved VOL#2 dr...

After the recent TOS update, have been having issues accessing device. Performed several troubleshooting efforts, and was finally able to get the system back up after reloading software. I can not access my Volume 2 data (Disks 3-4) via file manager or windows.

Request assistance.