TerraMaster Official Forum

I have the same problem too. Initially it worked , I was able to transfer huge files. Then it can't find it anymore. that was more than a year ago.Since then I have been trying to get help from terramaster in the chat , but unsuccessful in resolving the problem with their advise. In order for me to ...

Is TerraMaster trying to find a way to help owners of thier NAS devices decrypt /recover our deadbolt ransomware infected files, like what QNAP and other data storage hardware companies are doing?

I finally got the replacement yesterday. It works fine so far , let see after 3 to 4 months from now. I do have to pay for the $20 shipping cost of the defective product back to them. I have lost my confidence in this product, so I'm not risking putting any new drives, or important files in them . I...

There were 3 other cases in the Amazon.ca forum that are identical.it seems it is a common failure of this unit , which occurs 3 to 4 months after initial use. This problem does not only corrupt the drives in it, but also damages your USB terminal, due to the random rapid powering on/off.It corrupte...

TMroy wrote: ↑02 Jan 2021, 14:57 The power control board seems to be defected. please contact with support team and ask for replacement.

No response from the support team still.

TMS wrote: ↑23 Dec 2020, 22:47 Please take a video to show us, if it is determined that the switch is broken, we provide after-sales service.

https://images-na.ssl-images-amazon.com ... yQPO8S.mp4

TMS wrote: ↑23 Dec 2020, 22:47 Please take a video to show us, if it is determined that the switch is broken, we provide after-sales service.

Can I post the video in this forum? How do I do that? I did sent you an e-mail with a video file attachment a week ago,have not received a response yet.

Check whether the power supply is correct or try to install one other hard disk (except for 5 8TB WD) in the D5_300c machine and whether it still be power off/on randomly? I did that already. I use the provided USB C cable and power supply. I also tried different drives 4TB, 3TB, 1TB..WD/Seagate/HG...

Bought this from Amazon,have own this unit for about 4 months now. Initially it work fine , no issues with it. I connected it to my Terra master NAS F2-210. After about 3 months ( pass the return window date) the unit, started acting weird, I cannot finish transferring files to it because it started...