TerraMaster Official Forum

Hello,
if your IP is 192.168.1.139
Then enter the command: ping 192.168.1.139
What version of your TOS system? Was the system updated before the holiday?

Hello, Are you TNAS PC able to find the device and then unable to enter the login interface? Can you provide a screenshot of the current web page? Please describe the current status and we will determine whether remote processing is required. Please try to use the command: ping your address IP Then ...

This should be a hard disk I/O error.
Is the file system created on the hard disk is ext4 or btrfs?
You can go to the control panel to view, as shown in the figure below:

Hi， As for this issue, please follow the instructions below to fix it: The steps is for windows PC. If you use Mac, please inform us. 1. Ensure the NAS is connected to a router that is connected to internet, ensure the NAS and the computer in the same network segment. 2. Please install PuTTY client ...

Hi， The steps for data recovery are as follows: 1. The device must be powered-on and remain connected to your computer when replacing the faulty hard drive. The capacity of the new hard drive must be greater than or equal to the capacity of the faulty one. 2. After replacement of the faulty hard dri...

Hi，
Can you take a small video to show us this shut down issue.
You can upload the file to Google Drive or DropBox, and share with us the link to watch it.

Hello,
These three download links are available. Please select the link you want to operate, click the right mouse button, and click on the pop-up option to open the link in a new window.
In addition, can you describe the problem you encountered in detail?

Hi. You should upgrade your TNAS Mobile to 2.4.x to match TOS 4.2.07.TNAS mobile in some application centers has not been updated successfully. If the app Store doesn't have this new version, you can install it from Terramster download center. The download address is as follows: https://support.terr...

Partially completed, due to project priority adjustments, temporarily shelved.
After handling the high priority issues, we will continue to arrange.

Hello, If you have created Raid5 and used it for a period of time before upgrading the system, and this problem occurs after the upgrade, please unplug the hard disk and reinsert it after shutting down, and then turn it on and log in to TOS to check the result. Synchronize is a necessory step for a ...