TerraMaster Official Forum

I also have the "stuck at 50%"-problem. Restarted, INstalled and installed an app, 1 TB free storage, healthy disks.

Trying to update from the latest 4.2.39 via manual update as it doesn't show my an automatic update option.

I have the issue as well, and this is very annoying as it f...ks up my backup system. Please prioritize. I am on 4.2.39

I am wondering - after I sent now all information - if there is something happening to resolve this topic or get an official answer that TNAS users are not supposed to use the encryption feature? Thank you.

I just sent you the mails and a chat protocol of the remote session
Hope to hear from you soon.

Did you get any result? Do you need contacts I communicated with? I still see this as a serious issue... and other clients probably as well.

As we can't duplicate your issue at our side, do you mind having a remote session from our tech team. If that OK for you, please write an email to our tech team and reservate a remote session. For the sake of your community and the bugfix, I can have another remote session, as I already had a 2,5h ...

Just a result from the live session: We were able to manually mount the encrypted drives over putty and some commands with my password. What proofs that the password is and was right. The issue seems to be between the web interface and the system. As I just got advice to rebuild my array without pa...

Just a result from the live session: We were able to manually mount the encrypted drives over putty and some commands with my password. What proofs that the password is and was right. The issue seems to be between the web interface and the system. As I just got advice to rebuild my array without pas...

I can't confirm what I had before - as I try to keep my systems up to date I'd assume the version before.

The only special character in the password is a . .

My TerraMaster user interface is in German, maybe this is also an helpful information

I hope this helps to get my data back...

Same here. The interface always tells me "Couldn't mount RAID! Worng password!". The password is taken directly from a password manager and is not changed since a long time. I hope Terra Master will find a fix soon. I currently have a remote session with them but I don't know if this will ...