TerraMaster Forum

TOS v 4.1.31 F4-210 However I may have stumbled upon the issue. I was using a copy app called TerraCopy. This takes over the copying from the standard Windows and in a couple of tests would exhibit the same issue, it would get to 70% copying (this was from my laptop to my PC) and would pause for a w...

Hello! I have been using the terramaster for a while now after your tech team successfully sorted my mapping issue. But for some reason I now have a very odd issue. When I copy files using SyncBackFree or just a regular windows copy, the whole unit drops from the network. I cannot access the shares ...

well this is interesting, the tech remoted in and within minutes the unit was checked and back up and running still could not map a drive but the shares were visible. eventually we could map the drives but on reboot they were not accessible. I had to run chrome, get to the unit and restore the share...

Last attempt today, if this does not work I will have to send it back...

Tech support emailed with teamviewer details. I also have a cup of tea.

Fingers crossed!

Jon

Had an technician look at the device today. Saw lots of checking things and running this that and the other. Removed and added users and changed admin passwords all to no avail (no matter how many times you click the OK button! :D ) I had to go back to work as the enginner had spent over 30 minutes ...

9.30 no contact on Team Viewer yet....

i replied to the support email yesterday and have sent team viewer details just after nine, no response yet.

All i want to do is to be able to map a drive to the shares and it dosent work. The shares do not show up in ip linked or network

Very frustrating

Jon

Had email with 10 minutes to go on the allotted time available..

Replied to say I was available...

No assistance...

Emailed support back suggesting Friday Morning for me.

The window to send this unit back is closing fast...

PLEASE HELP!



Jon

So far not attempt to connect to my teamviewer

i can however connect to Team viewer from my works laptop which has the full team viewer client so I know its working...

No reply to my email to support so far. I only have 15 mins left.

Jon

Details sent as requested.

Currently sitting waiting for help from support on Team viewer.

I will let you all know how it goes.

Thanks

Jon