Thanks, I can confirm it is working now.
BTW I don't think place is working properly but I am not in need of that function so that's fine for now.
Thank you for your help
Search found 5 matches
- 15 Jan 2026, 11:32
- Forum: Photos
- Topic: [Help] AI recongition not working properly in Photos
- Replies: 7
- Views: 371

- 14 Jan 2026, 05:53
- Forum: Photos
- Topic: [Help] AI recongition not working properly in Photos
- Replies: 7
- Views: 371

Re: [Help] AI recongition not working properly in Photos
Please take screenshots of the pages showing people, scenes, and locations with AI recognition enabled, then send here to check. https://i.postimg.cc/vDtbgTGV/image.png https://i.postimg.cc/1gFZ95Wm/image.png https://i.postimg.cc/JDcVkYVf/image.png https://i.postimg.cc/gLz9qyG6/image.png What happe...
- 13 Jan 2026, 10:55
- Forum: Photos
- Topic: [Help] AI recongition not working properly in Photos
- Replies: 7
- Views: 371

Re: [Help] AI recongition not working properly in Photos
Total photo to be identified around 13,000. I did try only turning on people recognition as well, it shows "AI recognition in process, please wait! 0.63%" on the top right hand corner, but the number doesn't progress and eventually disappears. BTW, there are only "People" and &qu...
- 13 Jan 2026, 05:47
- Forum: Photos
- Topic: [Help] AI recongition not working properly in Photos
- Replies: 7
- Views: 371

[Help] AI recongition not working properly in Photos
Hi all, TNAS model: T4-424 TOS version: 6.0.794 The AI recognition function for People and Location don't work in the Photo app, seems to be working for Scene though. Attempted fixes: - Restart Nas - Turn on/off people recognition setting in PC client - Turn on/off people recognition setting in mobi...
- 17 Oct 2025, 07:03
- Forum: Mobile Apps and Desktop Clients
- Topic: [Help] Can not view thumbnails or download through mobile app [SOLVED]
- Replies: 3
- Views: 434

[Help] Can not view thumbnails or download through mobile app [SOLVED]
Hi all, F4-424 V6.0.783 Encountering two issues with the mobile app(v.3.4.033): 1. In "Photos" it does not show any thumbnails/preview of the photos I have, just grey squares. Tried to regenerate thumbnails but no changes. 2. When I go into file manager to download a file (photo or doc), i...