TerraMaster Forum

I found it and honestly is an answer I surprised support didn't have at their fingertips.. the advice above is correct but so vague as to be helpful. The app IS caching/data storing it's dtate, even after uninstall, which means it is leaving files behind. That is poor software design. The app has to...

I have yet to get a response from support from emailing the logs. This has been a very poor support experience in what should be a simple issue to resolve.

For example, I just wiped the storage files again and uninstalled the mobile app. After reinstalling the app, it is very clear it is caching information because it still has the device history of my NAS, and then when connected (for the first time as it were) to my NAS, it shows the file history of...

For example, I just wiped the storage files again and uninstalled the mobile app. After reinstalling the app, it is very clear it is caching information because it still has the device history of my NAS, and then when connected (for the first time as it were) to my NAS, it shows the file history of ...

Before backing up, please check whether you have given the app permission to access the data. Under normal circumstances, after uninstalling and reinstalling the app, if there are no backed up photos in the backup destination folder, then all the photos will be backed up again when the backup is pe...

TMRyan wrote: ↑13 Nov 2024, 00:59 We will check for any missing emails related to you after work, review the logs, and send you solutions.

Thank you I appreciate that.

Good morning.. I already have sent that information on Sunday the 10th, and not heard back yet. I need this resolved asap.. there has got to be a way to make the mobile client forget the backup status and start over again. I have uninstalled the app, searched the phone for any lingering files and re...

Any help? Still not heard back from support or any reply. This is really frustrating

What version is your TOS system? Have you selected the correct photo album for backup? Please send the PhotoBackup_logX.txt log file located in the /Download/TNASmobile_log directory of your phone to support(at)terra-master.com for us to check. If it's convenient, please also send us a screen recor...

Samsung S24 ultra App ver 3.3.027 I recently wiped my NAS and my phone backups as well. Running Mobile, it will only run a differential backup for what my phone thinks is missing from the (now wiped) full backup. I have un-installed the app, searched for lingering files and reinstalled, chose a new ...